Before the job
Technicians often lack the customer context, asset history, previous repair attempts, and relevant documents before they arrive on-site.
AI voice companion + RAG knowledge base for field service
Give every technician the right answer at the job.
Field Ops Assistant connects CRM, FSM, service reports, manuals, and technical documents into one AI knowledge base — then delivers job-specific voice briefings before the job, source-backed answers on-site, and automated service reports after the job.
Before the job A hands-free voice briefing explains the ticket, asset history, relevant documents, and first checks.
During the job Technicians ask by fault code, symptom, component, asset, or customer context and get source-backed answers.
After the job Spoken notes become structured reports and reusable knowledge for the next technician.
Voice Briefing · Lift System A42Ready
01Listen: ticket summary, asset history, and previous repair actions.
02Ask: fault-code and symptom questions with cited source material.
03Report: dictate the outcome and update the knowledge base.
The technician is on the way — but the knowledge is still spread across five systems.
Technical service teams already have the data they need. The problem is that it is scattered across CRM, FSM, PDFs, drawings, DMS, tickets, attachments, service reports, and expert knowledge.
During the job
Search results are too generic. Technicians need short, source-backed answers tailored to the current asset, fault, site, and service history.
After the job
Valuable findings are buried in free-text reports instead of becoming structured knowledge for the next technician facing a similar issue.
Built for technical aftersales teams with 10+ service technicians.
Ideal for industrial OEMs, machinery companies, and automation providers that want to deliver premium service while reducing search effort, documentation effort, and onboarding time.
Service / aftermarket leadership & service operations
They buy when service quality, technician productivity, and knowledge reuse need to improve measurably — without replacing the CRM, FSM, ticketing, or documentation systems that already run the business.
- Technical aftersales and maintenance organizations with more than 10 technicians
- Knowledge spread across CRM, FSM, DMS, PDFs, service reports, and expert teams
- Pressure to improve service quality despite complex machines and skilled-worker shortages
Field service technicians
They use Field Ops Assistant before, during, and after the job — to understand the asset, find the right answer faster, and document work with less typing.
- Voice briefing with ticket, asset, service history, and relevant documents
- Contextual Q&A by fault code, symptom, component, customer site, or asset
- Voice-to-report documentation that feeds the knowledge base
Product core
1
2
3
The knowledge layer above your service systems.
Field Ops Assistant does not replace CRM, FSM, ticketing, or documentation tools. It connects their data into a RAG-based service knowledge base and turns it into practical technician workflows.
Connect existing sources
CRM/FSM tickets, service reports, manuals, schematics, drawings, PDFs, DMS content, customer data, and asset history become one searchable service brain.
Generate job-specific context
The assistant uses the current ticket, asset, customer site, fault pattern, and past cases to create short answers and relevant briefings.
Close the knowledge loop
Completed jobs and dictated reports become structured service knowledge that improves the next briefing and the next troubleshooting answer.
Support technicians before, during, and after every service job.
Field Ops Assistant gives technicians the right context before the visit, source-backed guidance during troubleshooting, and structured documentation after the job.
01 · Pre-job voice briefing
On the way to the customer, the technician can listen to a short briefing: what happened, what was done last time, which documents matter, and what to check first.
02 · Source-backed on-site assistance
During troubleshooting, technicians ask by fault code, symptom, component, or asset. The assistant returns relevant document sections, similar cases, and recommended checks in the context of the current job.
03 · Voice-to-report documentation
After the job, the technician dictates the outcome. Field Ops Assistant creates a structured service record with actions, cause, parts, and result — and stores it as reusable knowledge.
Make technician productivity measurable.
Pilots validate the actual impact on preparation time, search time, documentation effort, diagnostic time, and knowledge reuse.
10%Productivity uplift to validate in the pilot
€294Estimated monthly value per technician at 10% uplift
6–8 weeksPilot window to measure impact before scaling
Integration principle
No new silo: systems of record stay in place.
Field Ops Assistant is the intelligence and knowledge layer above existing tools. CRM, FSM, ticketing, DMS, diagnostics, and inventory remain the leading systems for work orders, status, SLAs, documents, parts, and machine data.
Field Ops Assistant
AI Knowledge Base + Context Layer
AI Knowledge Base + Context Layer
CRM
FSM / Ticketing
Inventory
Diagnostics
DMS / Manuals
More than AI chat over manuals.
The value is not a generic chatbot. It is job-specific service context, trustworthy source-backed answers, and a learning loop that improves after every completed job.
Job context, not generic answers
Answers are grounded in the current ticket, asset, customer site, service history, fault pattern, and approved documentation.
Source-backed knowledge
Answers are based on approved knowledge sources and service history, with source references so technicians can verify critical information.
Learning loop after every job
Dictated reports, outcomes, parts, causes, and fixes become structured knowledge that improves future briefings and troubleshooting flows.
Pricing for every service team size.
Every package combines a yearly platform fee for integrations, indexing, and governance with monthly technician seats for active field users.
SMB
For technical aftersales teams starting with one region and limited integrations.
€89 / technician / month
+ €10k yearly platform fee
- 25–100 active technician seats
- Fast onboarding with 2–3 high-value knowledge sources
- Pre-job voice briefings and voice-to-report workflows
Mid-Market
For growing service organizations with more regions, roles, and source systems.
€79 / technician / month
+ €90k yearly platform fee
- 101–500 active technician seats
- CRM/FSM, DMS, service reports, and technical documents
- Multi-region rollout support and knowledge governance
Enterprise
For larger organizations with multiple regions, governance needs, and system complexity.
€59 / technician / month
+ €480k yearly platform fee
- 501–1,000 active technician seats
- Advanced permissions, governance, integrations, and rollout support
- Enterprise rollout planning, success management, and change support
Large Enterprise
For global or very large service organizations with custom rollout, procurement, and governance requirements.
Pricing on request
Custom yearly platform, seat, or site/region model
- 1,001+ active technician seats
- Custom regions, sites, SSO, data governance, and support model
- Hybrid or fixed licensing available for predictable procurement
Pilot in 6–8 weeks
Validate the productivity uplift with one service team.
Start with 10 technicians, one high-frequency fault family, and 2–3 high-value knowledge sources. Measure preparation time, search time, documentation effort, diagnostic time, and knowledge reuse before scaling.